What to ask before booking a wedding florist in San Antonio

Most couples book their florist or floral rental company based on photos alone — and most of the time that works out fine. But the wedding-planning group chats are full of stories where it didn't: a flower wall that arrived flat-packed with no one to assemble it, a "local florist" that was actually a national reseller shipping a box, a deposit with no cancellation policy in writing. Here are the questions worth asking before you sign anything, and why each one matters.

1Is delivery, setup, and breakdown actually included?

This is the single biggest cost and stress variable in a floral rental, and it's not always obvious from a price alone. Some vendors quote a rental price and treat delivery, setup, and pickup as separate add-ons — sometimes significant ones. Ask directly: does the quoted price include a team physically delivering, assembling, and later disassembling the piece, or are you expected to pick it up, set it up, and return it yourself?

Every rental from Flower Rent & Co includes delivery, professional setup, and post-event breakdown as standard — it's built into the price you see, not an upsell.

2Are you getting a local vendor or a shipped box?

A growing number of "flower rental" companies are actually national mail-order operations — they ship a flat-packed box to your door, and you're responsible for assembly and return shipping. The photos on their site can look identical to a local vendor's. Ask plainly: will a person from your team be on-site at my venue, or am I receiving a package?

We're based in San Antonio and deliver in person — our team shows up, builds every piece at your venue, and comes back to take it down. Nothing ships in a box.

3What happens if a piece arrives damaged or doesn't match the photos?

Ask what the vendor's policy is if something goes wrong — a damaged piece, a color mismatch, an item that doesn't match what was pictured. A vendor who ships a box and disappears has no way to fix a problem on your wedding day. A vendor with a local team on-site can typically resolve it in real time, or bring a replacement piece before the ceremony starts.

4Can I see real photos from real events, not stock photos?

Stock and manufacturer photos are common in this industry, and they don't always reflect what actually shows up at your event. Ask to see photos from real weddings the vendor has delivered — ideally at a similar venue type to yours (outdoor Hill Country, ballroom, courtyard). If a company can't produce any, that's worth noting.

5What's the cancellation and rescheduling policy?

Weddings move. Venues fall through. Ask for the cancellation and rescheduling policy in writing before you pay a deposit — specifically, whether rescheduling carries a fee, and what portion of your deposit (if any) is refundable. Our rescheduling policy is free of charge, and we'll put that in writing before you book.

6How far in advance do I need to book, and what about custom colors?

Ask this even if your date is far out. Some vendors require months of lead time regardless of what you're ordering; others, like us, keep premade inventory available with as little as one day's notice, but require about two months for a fully custom color palette. Knowing this upfront prevents a scramble later — especially if you decide late in your planning that you want a specific color match.

7What's actually included in the price?

Get specific: does the quote include the full piece as pictured, or is it a base price with common add-ons (a neon sign, floor arrangements, a specific color) priced separately? Ask for an itemized breakdown before you book so there are no surprises on the invoice. You can see our own pricing broken out by piece across the full catalog, the Boho, Romantic, and Garden collections.

Why this matters more with faux floral rentals specifically

With fresh flowers, most of the risk is about freshness and timing. With faux floral rentals, the biggest risk is actually logistics — who assembles a 9ft arch, who's responsible if a flower wall panel is damaged in transit, and who takes it all away afterward. A florist that treats delivery and setup as core to the service, not an optional extra, is the one least likely to leave you solving a logistics problem in your wedding dress. For more on how faux compares to fresh in general, see our Faux vs. Fresh Flowers guide, and for outdoor Texas weddings specifically, see Faux Flowers in Texas Heat.

It's also worth asking who you'll actually be dealing with once you've paid your deposit. A national reseller might route every question through a general support inbox with a multi-day response time. A local team can usually answer a quick text the same day — useful when your venue changes a detail two weeks before the wedding and you need a fast answer, not a support ticket.

Frequently asked questions

Serving San Antonio and surrounding areas

Flower Rent & Co is based at 16640 U.S. 281, San Antonio, TX and delivers, sets up, and breaks down every rental throughout the San Antonio metro and Texas Hill Country — up to 120 miles from San Antonio.