Privacy Policy

1. Information We Collect

Information You Provide Directly

• Full name
• Mobile phone number and/or email address
• Event details (date, venue, type, and vision)
• Messages and inquiries submitted through our contact form or chat widget

Information Collected Automatically

• Browser type and device information
• IP address and general location
• Pages visited, time on site, and click behavior
• Referring website or traffic source

2. SMS & Text Message Communications

What Messages We Send

• Responses to your rental inquiry
• Quote confirmations and follow-ups
• Booking confirmations and appointment reminders
• Delivery and pickup scheduling notifications
• Occasional promotional messages about new inventory and seasonal availability

Message Frequency & Rates

Message frequency varies based on your inquiry activity and our team's responses. Standard message and data rates may apply depending on your mobile carrier plan.

How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any text message we send. We will stop sending SMS messages within 24 hours of receiving your opt-out request. You may also reply HELP for customer service assistance, or contact us directly at (210) 920-4003.

No Sharing of SMS Consent

Your mobile phone number and SMS opt-in consent will not be shared with any third parties or affiliates for their own marketing purposes. SMS consent data is used solely to communicate with you about your rental inquiry and is never sold or rented to any outside party.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide a custom rental quote
• Process and confirm your rental booking
• Schedule delivery, setup, and pickup at your venue
• Send you relevant communications about your event and our services
• Improve our website and customer experience through analytics
• Comply with applicable legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers — third-party tools we use to operate our business (Google Analytics, Microsoft Clarity, GoHighLevel/LeadConnector). These providers are bound to use your data only as directed by us and may not use it for their own marketing.
• Legal requirements — if required by law, court order, or government authority.
• Business transfer — in the event of a merger or acquisition, your information may transfer to the successor entity under the same privacy protections.

We do not share your personal information or SMS opt-in consent with any third parties for their own marketing or advertising purposes.

5. Cookies & Tracking

Our website uses cookies and similar technologies for the following purposes:

• Google Analytics — tracks pages visited, session duration, and general geographic location to help us improve our site.
• Microsoft Clarity — records anonymized session replays and heatmaps to help us understand how visitors interact with the site.
• GoHighLevel / LeadConnector — powers our chat widget and contact form; collects information you submit to connect you with our team.

You can disable or block cookies in your browser settings. Note that disabling cookies may affect some site features.

6. Your Rights & Choices

You have the following choices regarding your information:

• Opt out of SMS — reply STOP to any text message at any time.
• Request deletion — contact us to request that we delete your personal information from our records.
• Access your data — contact us to request a summary of the personal information we hold about you.
• Opt out of analytics — use browser settings or extensions to block Google Analytics or Microsoft Clarity tracking.

To exercise any of these rights, use the contact information in Section 10 below.

7. Data Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or storage system is 100% secure. We encourage you to use caution when submitting sensitive information online and to contact us immediately if you believe your information may have been compromised.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.