Terms of Service

Last updated: June 2025

By booking with Flower Rent & Co, you agree to the following terms. Please read them carefully before confirming your reservation.

Reservations & Deposits

• A 50% non-refundable deposit is required at contract signing to secure your date.
• The remaining balance is due 4 weeks before your event.
• Dates are not held without a signed contract and deposit.

Cancellations & Rescheduling

• Cancellations forfeit the deposit.
• Rescheduling to a new available date is free of charge at any time.
• Cancellations within 2 weeks of the event forfeit the full balance.

Delivery, Setup & Breakdown

• All rentals include delivery, professional setup, and breakdown within our standard service area.
• Travel fees apply for venues more than 25 miles from San Antonio. Fees start at $200 and vary by distance and arrangement type.
• Access to the venue must be available at the agreed upon delivery time. Delays beyond our control may result in additional fees.

Damage & Loss

Renter is responsible for any damage or loss of rental items during the event. Replacement costs will be invoiced if items are returned damaged or not returned.

Custom Orders

Custom color or style orders require a minimum of 8 weeks advance notice. Custom orders are non-cancellable once materials have been sourced.

Limitation of Liability

Flower Rent & Co is not liable for indirect or consequential damages arising from the use of our rental items.

SMS Terms & Opt-Out Rights

By providing your phone number through our website and opting into SMS communications, you agree to receive SMS messages related to your rental inquiry.

Your Agreement: You agree to:

• Receive SMS messages related to your rental inquiry and bookings
• Accept that standard message and data rates may apply
• Provide a valid mobile phone number capable of receiving SMS
• Comply with your mobile carrier's terms and conditions

How to Opt Out: You can opt out of SMS communications at any time by replying "STOP" to any SMS message from us, or by contacting us directly at (210) 920-4003 or through our website. Once you opt out, we will stop sending SMS messages within 24 hours, except where required by law.

Help & Support: Reply "HELP" to any SMS message for customer service assistance, or call us at (210) 920-4003.

Contact

Questions? Reach us at Email Us or (210) 920-4003.